Legal

ZBZ Terms and Conditions

These terms govern your use of the ZBZ platform. Please read them carefully before registering or placing any bets. By creating an account at ZBZ, you confirm that you have read, understood, and agreed to everything set out below.

Last Updated: 1 January 2025
Key Points

What You Need to Know

A quick summary of the most important points in the ZBZ Terms and Conditions. The full terms follow below.

You Must Be 18 or Older

ZBZ is strictly for adults. You must be at least 18 years old to register and play. We verify age during registration and reserve the right to request additional proof at any time. Accounts found to belong to minors will be closed immediately.

One Account Per Person

Each player is permitted to hold one ZBZ account only. Creating multiple accounts to claim bonuses more than once or to circumvent any restriction is a serious breach of these terms and will result in all accounts being permanently closed.

Bonus Terms Apply

All bonuses and promotions offered by ZBZ come with specific wagering requirements and conditions. You must read and understand the bonus terms before accepting any offer. Attempting to abuse bonus structures will result in forfeiture of the bonus and any associated winnings.

Withdrawals Require Verification

Before processing your first withdrawal, ZBZ will ask you to verify your identity. This is a standard requirement across all licensed gaming platforms and is in place to protect both you and the integrity of the ZBZ platform. Verification is straightforward and typically completed within 24 hours.

Fair Use Policy

ZBZ monitors all accounts for unusual activity. The use of bots, automated software, exploits, or any strategy designed to gain an unfair advantage over the platform or other players is strictly prohibited. ZBZ reserves the right to void bets and close accounts where such activity is detected.

Terms May Be Updated

ZBZ may update these Terms and Conditions from time to time. When we make significant changes, we will notify registered players by email or through a notice on the platform. Continued use of ZBZ after any update constitutes acceptance of the revised terms.

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and ZBZ ("ZBZ", "we", "us", "our"), the operator of the online gaming platform accessible at zbz.one. By accessing the ZBZ platform, creating an account, making a deposit, or placing a bet, you confirm that you have read these Terms in full and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the ZBZ platform. Your continued use of ZBZ following any update to these Terms will be treated as your acceptance of the revised version. ZBZ recommends that you review these Terms periodically to stay informed of any changes.

These Terms apply to all products and services offered through the ZBZ platform, including casino games, live dealer tables, crash games, and any promotional offers.

02 Eligibility

To register and use the ZBZ platform, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

  • You must be at least 18 years of age.
  • You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gaming is prohibited by law.
  • You must not be acting on behalf of another person when registering or placing bets.
  • You must not be a current employee, contractor, or close family member of a ZBZ employee or contractor.

ZBZ reserves the right to request proof of age and identity at any point. If you are unable to provide satisfactory documentation, ZBZ may suspend or permanently close your account and withhold any funds pending investigation.

Underage gambling is illegal and harmful. ZBZ takes its age verification obligations seriously and will report suspected underage gambling to the relevant authorities.

03 Account Registration

Each player may hold only one ZBZ account. Duplicate accounts are not permitted under any circumstances. If ZBZ identifies that a player holds more than one account, all accounts may be closed and any balances forfeited.

When registering, you must provide accurate, complete, and up-to-date information. You are responsible for keeping your account details current. ZBZ is not liable for any issues arising from inaccurate information provided during registration.

You are solely responsible for maintaining the confidentiality of your ZBZ login credentials. You must not share your username or password with any other person. If you suspect that your account has been accessed without your authorisation, you must notify ZBZ immediately at [email protected].

  • Use a strong, unique password for your ZBZ account.
  • Never share your login details with anyone, including ZBZ support staff.
  • Log out of your account when using a shared or public device.
  • Enable any additional security features offered by ZBZ when available.

04 Deposits and Withdrawals

ZBZ supports a range of local payment methods for deposits and withdrawals. All transactions are processed in the currency displayed on the ZBZ platform. Minimum and maximum deposit and withdrawal limits apply and are displayed within your ZBZ account dashboard.

Deposits are credited to your ZBZ account promptly upon confirmation from the payment provider. If a deposit does not appear in your account within a reasonable time, please contact ZBZ support with your transaction reference number.

Withdrawals are processed to the same payment method used for the original deposit wherever possible. ZBZ aims to process withdrawal requests within 24 to 48 hours of approval. Processing times may vary depending on your chosen payment method and any verification requirements that apply to your account.

  • You may only withdraw funds to a payment method registered in your own name.
  • ZBZ reserves the right to request identity verification before processing any withdrawal.
  • Bonus funds are subject to wagering requirements before they can be withdrawn.
  • ZBZ does not charge fees on standard withdrawals, though your payment provider may apply their own charges.

ZBZ will never ask you to deposit funds as a condition of processing a withdrawal. If you receive any such request, please contact support immediately.

05 Bonuses and Promotions

ZBZ offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms, including wagering requirements, minimum deposit thresholds, eligible games, and expiry dates. These terms are published alongside each offer and form part of these overall Terms and Conditions.

Wagering requirements specify how many times a bonus amount must be wagered before any associated winnings can be withdrawn. For example, a bonus with a 30x wagering requirement means the bonus amount must be wagered 30 times in total before a withdrawal is permitted.

  • Bonuses are credited to your account automatically upon meeting the qualifying conditions unless otherwise stated.
  • Only one welcome bonus may be claimed per player, per household, and per device.
  • ZBZ reserves the right to withdraw or modify any bonus offer at any time without prior notice.
  • Bonuses may not be transferred between accounts or exchanged for cash outside of the stated wagering conditions.
  • ZBZ may void any bonus and associated winnings if it determines that the bonus was claimed in bad faith or in breach of these Terms.

06 Gameplay Rules

Each game available on the ZBZ platform is governed by its own set of rules, which are accessible within the game interface. You are responsible for familiarising yourself with the rules of any game before placing a bet. ZBZ is not liable for losses resulting from a player's misunderstanding of game rules.

All games on the ZBZ platform use certified random number generators to determine outcomes. Game results are final once confirmed by the platform. In the event of a technical fault or disconnection during a game round, ZBZ will resolve the situation in accordance with its technical fault policy, which aims to be fair to all parties.

  • Bets placed and confirmed cannot be cancelled or reversed.
  • ZBZ reserves the right to void any bet placed in error or as a result of a technical fault.
  • Minimum and maximum bet limits apply to all games and are displayed within the game interface.
  • ZBZ may suspend any game at any time for maintenance or technical reasons.

If you experience a technical issue during gameplay, do not refresh or close the browser immediately. Contact ZBZ support with details of the game, time, and bet amount so the issue can be investigated properly.

07 Prohibited Conduct

The following activities are strictly prohibited on the ZBZ platform. Engaging in any of these activities may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to the relevant authorities where applicable.

  • Using automated software, bots, scripts, or any other tool to interact with the ZBZ platform in a way not intended for human players.
  • Colluding with other players to gain an unfair advantage in any game.
  • Exploiting software bugs, glitches, or errors in the platform for financial gain.
  • Attempting to launder money or use ZBZ for any other illegal financial activity.
  • Providing false information during registration or verification.
  • Harassing, threatening, or abusing ZBZ staff or other players.
  • Attempting to access another player's account without their permission.
  • Registering multiple accounts to claim bonuses more than once.

ZBZ monitors all accounts and transactions for signs of prohibited conduct. Where such conduct is detected, ZBZ will act swiftly and decisively to protect the integrity of the platform and the experience of legitimate players.

08 Responsible Gaming

ZBZ is committed to promoting responsible gaming across its entire player base. We believe that gaming should be an enjoyable form of entertainment, and we take seriously our responsibility to help players who may be experiencing difficulties related to their gaming behaviour.

ZBZ provides a range of responsible gaming tools that are accessible from within your account settings. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion options. We encourage all players to make use of these tools as part of a healthy approach to gaming.

  • You can set daily, weekly, or monthly deposit limits at any time from your account dashboard.
  • Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
  • ZBZ will not send promotional communications to players who have self-excluded.
  • If you are concerned about your gaming behaviour, please visit our Responsible Gaming page for further information and support resources.

If you feel that gaming is negatively affecting your life or the lives of those around you, please reach out to ZBZ support or a professional support organisation. Help is available, and there is no shame in asking for it.

09 Intellectual Property

All content on the ZBZ platform, including but not limited to the ZBZ logo, game graphics, software, text, images, and the overall design and layout of the platform, is the intellectual property of ZBZ or its licensors. You may not copy, reproduce, distribute, or create derivative works from any ZBZ content without prior written permission.

You are granted a limited, non-exclusive, non-transferable licence to access and use the ZBZ platform for personal, non-commercial purposes only. This licence does not include the right to download, modify, or commercially exploit any part of the platform or its content.

10 Limitation of Liability

ZBZ provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors or technical faults.

To the fullest extent permitted by applicable law, ZBZ shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings due to technical faults, loss of data, or interruption of service.

  • ZBZ's total liability to any player in respect of any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.
  • ZBZ is not liable for losses resulting from a player's failure to comply with these Terms.
  • Nothing in these Terms limits ZBZ's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

11 Privacy and Data

ZBZ collects and processes personal data in accordance with its Privacy Policy, which is available at zbz.one/privacy-policy. By registering with ZBZ, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ZBZ uses your personal data to operate your account, process transactions, comply with legal obligations, and improve the platform. We do not sell your personal data to third parties. For full details of how ZBZ handles your data, please review the Privacy Policy.

12 Account Closure

You may close your ZBZ account at any time by contacting support at [email protected]. Upon closure, any real money balance remaining in your account will be returned to you via your registered payment method, subject to identity verification and the absence of any outstanding bonus wagering requirements.

ZBZ reserves the right to suspend or permanently close any account at its discretion, including where a player has breached these Terms, where ZBZ suspects fraudulent activity, or where required to do so by law. In cases of account closure due to a breach of Terms, ZBZ may withhold any balance pending investigation.

  • Account closure requests are processed within 5 business days.
  • Closed accounts cannot be reopened. A new account may be registered subject to eligibility requirements.
  • Players who have self-excluded may not register a new account during the exclusion period.

13 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which ZBZ holds its gaming licence. Any dispute arising from or in connection with these Terms that cannot be resolved through ZBZ's internal complaints process shall be referred to the relevant regulatory authority or an independent dispute resolution body as specified by ZBZ's licence conditions.

ZBZ's internal complaints process is the first point of contact for any dispute. Players are encouraged to raise any concerns with ZBZ support in the first instance, as the majority of issues can be resolved quickly and informally at this stage.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the ZBZ support team. We are available 24 hours a day, 7 days a week, and we aim to respond to all enquiries within a few hours.

These Terms and Conditions were last updated on 1 January 2025. ZBZ reserves the right to update these Terms at any time. Registered players will be notified of significant changes by email.

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