Gaming at ZBZ is meant to be fun — a way to relax, enjoy some excitement, and maybe win a little along the way. We want every player in Bangladesh to have a positive experience, and that means making sure gaming stays in its proper place: as entertainment, not a source of stress or financial pressure.
This page explains the responsible gaming tools available to you on ZBZ, how to recognise when gaming might be becoming a problem, and where to find support if you need it.
Play Smart. Stay Safe.
Responsible gaming is not just a policy document at ZBZ — it is a genuine commitment that shapes how we build and operate the platform. We believe that every player deserves to enjoy gaming in a way that is safe, controlled, and free from harm.
For most players in Bangladesh, gaming on ZBZ is a perfectly enjoyable pastime. You set a budget, you play your favourite games like Teen Patti 20-20 or Aviator, and you walk away when you have had enough. That is exactly how it should work.
But we also know that for a small number of people, gaming can start to feel less like fun and more like a compulsion. When that happens, ZBZ wants to be part of the solution — not the problem. That is why we have built a full suite of responsible gaming tools directly into the platform, and why our support team is available around the clock to help any player who needs it.
ZBZ's responsible gaming programme is built around one simple idea: your wellbeing always comes before your wallet. If gaming is causing you stress, we want to help you take a step back.
Every decision ZBZ makes about the platform is evaluated against its impact on player wellbeing. We will never prioritise revenue over the safety of our players.
Responsible gaming tools are not hidden away in a corner of the platform. They are accessible directly from your ZBZ account dashboard, easy to find and easy to use.
Our support team is trained to recognise signs of problem gambling and to respond with empathy and practical help, not judgement.
ZBZ enforces a strict 18+ age policy. Every player is required to verify their age before they can deposit or play, with no exceptions.
ZBZ gives you real, practical tools to stay in control. Here is what is available to every registered player.
Set a daily, weekly, or monthly deposit limit on your ZBZ account. Once your limit is reached, you will not be able to deposit more until the period resets. You can lower your limit at any time — increases take 24 hours to take effect, giving you time to reconsider.
Decide in advance how long you want to play in a single session. ZBZ will notify you when your session time is up and give you the option to stop. It is a simple but effective way to make sure gaming does not eat into time you had planned for other things.
Set a maximum amount you are comfortable losing over a given period. When you hit your loss limit, ZBZ will prevent further play until the period resets. This tool is particularly useful for players who want to keep their gaming spend predictable and within budget.
Enable regular pop-up reminders that show you how long you have been playing and how much you have spent or won in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to keep playing or call it a day.
If you feel like you need a short break from gaming, you can temporarily suspend your ZBZ account for a period of your choosing — from 24 hours up to several weeks. During a break, you will not be able to log in or place any bets. Your account and balance are kept safe.
If you feel that gaming has become a serious problem, you can request a self-exclusion from ZBZ. This permanently closes your account for a minimum period of six months. During self-exclusion, ZBZ will also suppress any marketing communications sent to you. Contact [email protected] to request self-exclusion.
All responsible gaming tools are available free of charge to every ZBZ player. To access them, log in to your account and visit the Responsible Gaming section of your account settings, or contact our support team at [email protected] for assistance.
Most people who play on ZBZ never experience any problems. But it is important to be honest with yourself about how gaming fits into your life. Problem gambling can develop gradually, and the earlier you recognise the signs, the easier it is to address.
The signs below are not a diagnosis — they are simply things worth paying attention to. If several of them feel familiar, it might be worth taking a step back and talking to someone you trust, or reaching out to ZBZ support.
If you recognise these signs in yourself or someone you know, please do not ignore them. Reaching out early makes a real difference. ZBZ support is available 24/7 at [email protected].
Spending more money on gaming than you originally planned, or more than you can comfortably afford to lose.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you are not able to play, or when you try to cut down.
Lying to family members or friends about how much time or money you spend on gaming.
Neglecting work, studies, family responsibilities, or other important areas of your life because of gaming.
Borrowing money, selling possessions, or taking on debt in order to fund your gaming activity.
Using gaming as a way to escape from stress, anxiety, depression, or other difficult emotions.
Feeling unable to stop playing even when you want to, or when you know you should.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be worth speaking to someone about your gaming habits.
Have you ever spent more money on gaming than you intended to in a single session or over a week?
Have you ever tried to win back money you lost by continuing to play, even when you knew you should stop?
Has gaming ever caused arguments or tension with your family, partner, or close friends?
Have you ever missed work, studies, or an important commitment because you were gaming or thinking about gaming?
Have you ever felt that you needed to hide how much you were gaming or spending from the people around you?
Have you ever felt anxious, depressed, or guilty after a gaming session, but found yourself going back anyway?
If any of these questions hit close to home, please reach out. You can contact ZBZ support at [email protected], or speak to a trusted friend or family member. There is no shame in asking for help — it is the smart thing to do.
The vast majority of ZBZ players enjoy the platform without any issues at all. These simple habits are what keep gaming fun and stress-free. Whether you are new to ZBZ or a long-time player, it is always worth keeping these principles in mind.
Responsible gaming is not about playing less — it is about playing smarter. A few small habits can make a big difference in keeping your gaming experience positive over the long term.
Decide how much you are comfortable spending before you open the ZBZ app. Treat it like a night out — once the budget is gone, the session is over. Never play with money you cannot afford to lose.
It is easy to lose track of time when you are enjoying a game. Use ZBZ's session time limit tool, or simply set an alarm on your phone. When the time is up, log out and do something else.
Losing is a normal part of gaming. If you have hit your loss limit for the day, accept it and walk away. Chasing losses almost always makes things worse, not better.
ZBZ is entertainment, not a way to make money. Approach every session with the mindset that you are paying for fun, not investing for profit. Any winnings are a bonus.
Step away from the screen regularly, even during a winning streak. Breaks help you stay clear-headed and make better decisions. Use ZBZ's reality check feature to remind yourself to pause.
Gaming when you are emotionally vulnerable can lead to impulsive decisions and overspending. If you have had a rough day, it is better to relax in a different way and come back to ZBZ when you are in a better headspace.
ZBZ operates a strict 18+ policy with no exceptions. Every player who registers on the platform is required to verify their age as part of the KYC process. We use a combination of document verification and automated checks to ensure that no one under the age of 18 can access the platform.
If you are a parent or guardian and you are concerned that a young person in your household may be accessing ZBZ or other gaming platforms, we strongly recommend using parental control software on shared devices. You should also have an open conversation with young people about the risks of underage gambling.
If you believe a minor has registered with ZBZ, please contact us immediately at [email protected]. We will investigate and take action without delay.
Every ZBZ player must submit valid identity documents before they can deposit or withdraw. Age is verified as part of this process — no exceptions, no workarounds.
ZBZ uses automated systems to flag accounts where age verification is incomplete or where there are indicators of underage access. Flagged accounts are reviewed by our compliance team before access is granted.
ZBZ is built for players who want great games and a safe environment. Join thousands of players across Bangladesh who enjoy ZBZ responsibly every day. Your safety tools are ready and waiting the moment you register.
Need help right now? Email us at [email protected] — we respond 24/7.